Privacy Policy

1) Introduction

This Privacy Policy applies to westgah and our flight booking services. We process personal data to operate our platform, manage bookings, provide customer support, and improve security and reliability.

2) Who is responsible for your data (Data Controller)?

The data controller is westgah Travel Services Ltd.. We are responsible for managing and protecting your personal data under applicable privacy and data protection laws.

Address: Company Address (street, city, country) – replace with your official address

Contact: support@westgah.com

3) Information we collect

• Account details: name, email, phone number, and login-related information (if you create an account).
• Booking & traveler details: traveler names and trip details. When required by airlines/suppliers, we may collect date of birth, nationality, and passport/ID details.
• Payment information: payment status and transaction references from payment processors. We do not store full card details.
• Customer support data: information you share when contacting support (messages, requests, and issue details). If call recording is enabled, calls may be recorded as described below.
• Technical & usage data: IP address, device/browser information, basic logs, and cookies for security, reliability, and performance.

If you book on behalf of another person, you are responsible for informing them about this Privacy Policy.

4) Legal basis for processing (why we can process your data)

Depending on the situation, we process personal data under one or more of these legal bases:

• Contract: to provide booking services, issue tickets, and manage your reservations.
• Legitimate interests: to protect our platform, prevent fraud, improve service quality, and ensure reliable operation.
• Consent: when required (for example, for certain optional communications or specific data use).
• Legal obligation: for accounting, compliance, and responding to lawful requests.

5) How we use your information

• Create and manage your account.
• Process bookings and assist with changes/cancellations where supported by airline rules.
• Send booking confirmations, updates, and important service notices.
• Provide customer support and resolve issues.
• Prevent fraud, enforce security, and comply with legal obligations.
• Improve product experience and troubleshoot errors.

6) Incomplete bookings (abandoned checkout)

If you start a booking but don’t complete it, we may temporarily store the details to help you resume the process without re-entering everything. If we send a reminder email (when applicable), you can opt out.

7) Call recording (if enabled)

For quality assurance and dispute resolution, support calls may be recorded when available/allowed. Access to recordings is restricted to authorized staff.

8) Prevention of fraud

We may process personal data to detect, prevent, and investigate suspected fraud or abusive activity (for example suspicious payment behavior or chargebacks). This helps protect users and our service.

9) Sharing of information

We share only what is necessary with trusted parties to deliver the service:

• Airlines / booking providers: to reserve seats, issue tickets, and manage booking changes.
• Payment processors: to process payments and handle fraud prevention (e.g., FIB or other providers).
• Infrastructure providers: hosting, email/SMS delivery, and security services.
• Legal requests: when required by law, court order, or government request.

We do not sell your personal data.

10) International transfers

Travel services are global. Your data may be processed in different countries depending on airlines, suppliers, and service providers involved in your booking. We take reasonable steps to protect your data and require appropriate safeguards where applicable.

11) Cookies & tracking

We use cookies and similar technologies for essential site functionality (login/session), security, and performance. Some cookies are necessary for the website to work.

You can manage cookies through your browser settings. Disabling some cookies may impact functionality.

12) Data retention

We keep personal data only as long as needed to provide the service, meet legal/accounting obligations, resolve disputes, and enforce agreements. Booking and transaction records may be retained for compliance.

• Booking & transaction records: typically retained for a reasonable period required by law/accounting.
• Account data: retained until you request deletion (subject to legal obligations).
• Incomplete bookings: retained briefly to allow resuming checkout.
• Call recordings (if any): retained for a limited time for quality/dispute handling.

13) Security

We use reasonable technical and organizational safeguards (encrypted connections, access controls, and monitoring). However, no method of transmission or storage is 100% secure.

14) Your rights

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal/record-keeping obligations).
• Object to certain processing where applicable.

To submit a request, contact us at support@westgah.com.

15) External providers and links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, not ours. Please review third-party policies before using them.

16) Do-Not-Track signals

Some browsers send “Do Not Track” signals. There is no universal standard for how to respond, so our website may not respond to these signals.

17) Children’s privacy

Our services are not intended for users under 18 without parental or legal guardian involvement. We do not knowingly collect personal data directly from children.

18) Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date. If changes are material, we may notify you using the email provided during booking (where appropriate).